Common questions from partners. Drawn from the conversations we have most often during scoping and early onboarding. If you don’t see what you’re looking for, get in touch.
Your patients and data
No. Onescript operates as infrastructure only. We do not market to patients, promote additional services, or seek to establish any direct relationship beyond what is required for our contracted services. The patient relationship remains entirely with the partner.
Patient data processed by Onescript is used solely to fulfil the service you have contracted. It is never used for commercial purposes, cross-selling, or enrolment into other services. Full details are covered in our data processing agreement during onboarding.
Onescript is exclusively a B2B pharmacy infrastructure provider. We have no consumer pharmacy and no direct-to-patient channel.
Operations and service
We handle patient care & customer service queries on your behalf, as agreed with you during onboarding. For anything commercial, we direct patients back to you. We do not use these interactions to build independent patient relationships or market other services.
We typically despatch Monday to Friday, with delivery Tuesday to Saturday. Weekend despatching is available upon request, giving partners operating seven-day programmes additional flexibility without any changes to your integration.
We support 10+ Royal Mail and DPD services, including PIN-secured options for cold-chain and higher-value items. Delivery choice is fully configurable at service, patient, and individual order level.
Contractual options and commercials
For partners who don’t bring prescribing, we operate a CQC-registered service through Blueco Healthcare. It integrates into Onescript on the same terms as any external clinic. Visit blueco.care for details.
We have well-established processes for managing dispensing incidents and delivery failures — built from years of operating regulated B2B pharmacy services. In your partner agreement, service levels, escalation routes, and incident management are agreed upfront — codified, not discovered under pressure. During onboarding, we walk through these processes in full so the right escalation paths are written in before go-live.
We keep contractual terms straightforward and proportionate to the partnership. Full details are set out clearly in our partner agreement. If you’d like an overview before starting the onboarding process, get in touch and we’ll walk you through the key terms.